Customer Privacy Policy

New Era Assets Ltd is a private limited company. This privacy policy explains how we store and use any personal information we hold about our customers.

What information do we collect about you?

We collect information from you when either setting up an account or placing an order to provide a service. No information is taken without your consent. Information includes:

Names, addresses & telephone numbers
Email addresses
Bank account details
A copy of the identification you provide (Driving licence, Passport, Utility bill or National ID card)
Vehicle Registration

We also collect information when you voluntarily give customer feedback.

How will we process and use the information about you?

Scrap Metal – Personal information gets used to make payments to customers. We also take a copy of your identification to comply with the Scrap Metal Dealers Act.

New Era Assets Ltd will not share your information for marketing purposes with any third-party companies.

Access to your information and correction

You have a right to request a copy of the information we hold about you at any time. If you would like to request a copy of some or all of this information please email the following address – mail@newerametal.co.uk. We aim to keep accurate and up-to-date records of your personal information.

Lawful basis for processing

When processing personal information our lawful basis to do so is a legal obligation, in order to comply with the Scrap Metal Dealers Act 2013.

Changes to your privacy policy

We regularly review and update our privacy policy, and display all changes on our web page (( newerametalrecycling.co.uk). This privacy policy was updated in May 2023.

Communication and complaints

New Era Assets Ltd reviewed and amended its privacy policy in May 2023 to ensure it was adhering to the GDPR standard and will do so annually.

New Era Assets Ltd keeps all details of its accounts for a minimum of 6 years under the regulations of HMRC. Scrap metal tickets are kept for a minimum of 3 years to comply with the Scrap Metal Dealers Act 2013.
Employee contracts and details are kept for as long as New Era Assets Ltd has a business purpose.

New Era has a complaints procedure (NER067) in place, a copy can be provided on request. If after following this procedure you are still unhappy you have the right to complain to the ICO (Information Commissioners Office)-

Wycliffe House
Water Lane
Wilmslow
SK9 5AF